Updated: 21 December 2018
This Privacy Statement sets out how the Mission Pharmacal Company, together with its subsidiaries and affiliates Alamo Pharma Services, BioComp Pharma, ProSolus, and BexR Logistix (collectively, “Mission,” “we,” “us” or “our”) uses and protects information that you give to us through the use of Mission websites or mobile applications (collectively, the “Sites”).
This Privacy Statement explains how we collect, transfer, process, use and disclose your data and sets out our security practices. By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this Privacy Statement.
Our site may contain links to third-party websites/content/services that are not owned or controlled by Mission. Mission is not responsible for how these properties operate or treat your personal information so we recommend that you read the privacy policies and terms associated with these third party properties carefully.
What Information We Collect
We collect personally identifiable information (collectively, “Personal Information”) that you choose to provide, e.g., through registrations, applications and surveys, and in connection with your inquiries. This Personal Information may include your name, address, telephone number, e-mail address, occupation, and visitor comments you submit. Occasionally we may obtain sensitive Personal Information about you, for example, if you voluntarily provide information about your physical or mental health, as part of a request for information. By providing us with your Sensitive Personal Information, you consent to us processing this data for the purposes set out in this Privacy Statement or any collection notice provided to you.
For example, you may choose to provide your name, contact information, health, insurance and/or financial information in connection with a promotion, a patient assistance or support program or a clinical trial. Healthcare providers may choose to provide information relating to their specialties and professional affiliations.
In addition, we may gather information about you automatically through your use of the Sites, e.g., your IP address and how you navigate our Sites. From time to time, we may use or augment the personal information we have about you with information obtained from third parties. For example, we may use such third party information to confirm contact or financial information, to verify licensure of healthcare professionals or to better understand your interests by associating demographic information with the information you have provided.
How We Use Your Personal Information
By providing your Personal Information, you agree that, where it is permitted by local law or where you have agreed to receive these communications from us, we may use the information:
- to respond to your requests;
- to improve our level of service;
- to improve the content of our communications;
- to provide you with tips, helpful information, product news and updates;
- to notify you of our new products and services;
- to seek your views on our products and services;
- to consider your application for employment;
- for our own administrative and quality assurance purposes;
- for an adverse event or product reporting to the U.S. Food and Drug Administration or foreign equivalents; and
- for other purposes that may be detailed on the website or a mobile application.
Other Times When We May Disclose Your Personal Information
In addition to the other uses and potential disclosures of your Personal Information set forth in this Privacy Statement, Mission reserves the right to disclose personal information about you, including your e-mail address, for reporting to government authorities, to parties in relevant legal or regulatory proceedings as authorized by the presiding court, tribunal or government agency, and otherwise to the extent required or explicitly authorized by applicable law. In certain special cases where permitted by local law, we may disclose your Personal Information:
- when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you or otherwise injuring or interfering with our rights, property or operations, other users of this website or mobile application or anyone else who could be harmed by such activities;
- when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation; and
- in connection with a substantial corporate transaction, such as the sale of a product line or division, a merger, consolidation, asset sale or in the unlikely event of bankruptcy.
We may disclose aggregated or de-identified data that is not personally identifiable to third parties. Aggregate data is created by pooling information about individuals and describing the data in the aggregate, e.g., 20% of customers who clicked on the X promotion participated in the promotion.
Sharing Personal Information with Affiliates and Third Parties
We may share your Personal Information within the Mission group of companies, including our subsidiaries, affiliates, contractors, and agents in the normal course of business for delivery of the activities to which you have agreed. In addition, we sometimes employ other service providers and business partners to perform functions on our behalf, such as providing technical support for the systems where your Personal Information is held, data analysis, customer service and credit card processing. They may need access to your Personal Information in order to perform their functions but they may not use your Personal Information for any other purpose.
Unless otherwise specified on the website or mobile application, we will not sell or rent Personal Information to other third parties, except that your Personal Information may be transferred to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred.
IP Addresses and Website Usage Information
An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organization’s local area network or wide area network. Web servers automatically identify your computer by the IP address assigned to it during your session online.
We may also collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, Internet Protocol (IP) addresses, GPS location data, mobile phone service provider, and mobile phone operating system. We aggregate this information to understand how our visitors use our websites and mobile applications so that we can improve them and the services we offer. We may also share this aggregated information with other companies within the Mission group and with other third parties. This information includes:
- the total number of visits to our websites and mobile applications;
- the number of visitors to each page of our websites and mobile applications; and
- the domain names of our visitors' internet service providers.
However, we have no duty or obligation to respond to emails sent to the webmaster of this website and cannot assure the confidentiality of such communications.
Our websites and mobile applications may use a technology called “cookies.” A cookie is a small text file that is placed on your hard disk by a server. Cookies allow our websites and mobile applications to respond to you as an individual. The website or mobile application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to a website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored if you prefer. Please refer to your Internet browser’s instructions or help screen to learn more about these functions and to specify your cookie preferences. If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites or any other websites that you visit.
Information from Outside Sources
Where permitted by local law, we may also collect legally obtained information from third parties to add to our existing user databases. Some of this information may be Personal Information. We do this to better target information offerings and promotional campaigns in which we think you would be interested. Such Personal Information will only be collected and used by us in accordance with the basis on which it was originally provided by the subject, or as otherwise permitted by local law.
How We Protect Your Personal Information
Mission has in place privacy and security policies which are intended to ensure, as far as reasonably possible, the security and integrity of all Personal Information. Unfortunately, the transmission of information via the Internet or a mobile phone network connection is not completely secure. Although we will do our best to protect your Personal Information once it is in our possession, we cannot guarantee the security of the Personal Information you transmit to our websites or mobile applications: any transmission is at your own risk.
We will retain your information only for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. You may contact us in writing to request the updating, correcting or removal of Personal Information that you have provided to us at any time using the contact information provided at the end of this Privacy Statement. Your local laws may also give you the right to access information that you have provided to us. In some countries, you may need to pay a reasonable fee to meet our costs in providing you with this information.
Links to Other Websites
Our websites and mobile applications may from time to time provide links to, or embed, third-party websites, or provide social media plug-ins. This Privacy Statement does not apply to those websites or social media sites. If you choose to enter such a linked site, you agree that we are not responsible for the availability of such websites and do not review or endorse and shall not be liable, directly or indirectly, for:
- how these websites treat your Personal Information;
- the content of such websites; and
- the use that others make of these websites.
Please ensure that you check the legal and privacy statements posted on each website or mobile application you access before entering any Personal Information.
Consent to Processing in the United States and Elsewhere
This site is owned and operated in the United States, but the information you provide may be accessible to our affiliates, vendors, and suppliers in other countries, including inside the European Union. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international boundaries. The level of legal protection for personal information is not the same in all countries; however, we will take the security measures described in this Privacy Statement in an effort to keep your information secure. Personal Information collected may be transferred to, stored and processed in your country of residence or any other country in which Mission (including its subsidiaries and affiliates), subcontractors or agents maintain facilities, including the United States and countries both within and outside the European Union. This means that your information may be processed in countries with lower data protection standards than your country of residence. By using our websites and mobile applications, you consent to any collection, transfer, processing or storing of information both inside and outside of your country of residence, including possibly inside and outside the European Union.
Use of our websites and mobile applications by children
Unless otherwise explicitly stated, websites and mobile applications on which this Privacy Statement appears are not intended or designed to attract children under the age of 13. We do not knowingly collect Personal Information from visitors in that age group via these websites or mobile applications.
IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.
The contents of this website are provided for informational purposes only. The website cannot replace your healthcare provider's medical advice, diagnosis, or treatment. Only a qualified health provider can properly address specific questions regarding your health or nutritional needs. Nothing on this website should be used to replace your healthcare provider's advice. Use of any information provided by this website is done at your own risk.
Mission Pharmacal Company and its subsidiaries and affiliates have implemented compliance programs that include, among other provisions, a code of ethical conduct for interactions with healthcare professionals, and policies to safeguard the privacy and security of patient healthcare information.
For more information on these Compliance Programs, contact Mission Pharmacal Company's Compliance Officer at our toll-free telephone number: (800) 531-3333.
We may occasionally update this Privacy Statement. We encourage you to periodically review this Privacy Statement to stay informed about how we are helping to protect the Personal Information we collect. Your continued use of our websites and mobile applications constitutes your agreement to the Privacy Statement and any updates.
This Privacy Statement was last updated on: 21 December 2018